Information about sales for CLUB TAMASHII MEMBERS
PREMIUM BANDAI"Tamashii web shop" and "TAMASHII NATIONS STORE ONLINEThis article summarizes important points to note regarding the sales that are only open to CLUB TAMASHII MEMBERS members and will be held at the event.
Please read this before participating in any sale.
Conditions for participation
During each sale period, only those who meet the following conditions can participate in the sale.
- ① You must be at the eligible membership level *
- ② Your "CLUB TAMASHII MEMBERS account" and "PREMIUM BANDAI account" must be properly linked.
Check how to link accounts and important points
*What are member stages?
PREMIUM BANDAI is the membership rank for CLUB TAMASHII MEMBERS.Tamashii web shop"or"TAMASHII NATIONS STORE ONLINE" will be determined by the number of Tamashii Miles you earn by shopping at TAMASHII NATIONS official shop.
- *For details on the stages eligible for each sale, please seeTamashii web shop"or"TAMASHII NATIONS STORE ONLINEPlease check the special pages for each sale.
- *The "stage rank at which you can participate" varies depending on the sale. Please check the individual sales pages for details.
(Example) Participation will be based on the stage rank as of July 15th, etc. - *If you are not eligible, an error message will appear if you try to purchase.
How to link accounts and precautions
In order to earn Tamashii Miles when shopping at PREMIUM BANDAI or to participate in sales exclusive to CLUB TAMASHII MEMBERS members, your "CLUB TAMASHII MEMBERS account" and "PREMIUM BANDAI account" must be properly linked.
①Those who do not have a PREMIUM BANDAI or CLUB TAMASHII MEMBERS account
A Bandai Namco ID account is required to create a PREMIUM BANDAI and CLUB TAMASHII MEMBERS account.
If you do not have a Bandai Namco ID account, please select "Do not have a Bandai Namco ID" on the PREMIUM BANDAI membership registration screen.
"PREMIUM BANDAI "
Click here to register as a new member (free of charge)
- Please note the following when creating an account:HerePlease check the following.
"CLUB TAMASHII MEMBERS "
Click here to register as a new member (free of charge)
- *Please see the "CLUB TAMASHII MEMBERS" website for important information on creating an account.FAQ＞Please check.
- *If you already have a PREMIUM BANDAI account, please use the same Bandai Namco ID.
Click here to link PREMIUM BANDAI and CLUB TAMASHII MEMBERS accounts.
②Those who do not have a PREMIUM BANDAI account
Please register as a new member using the BANDAI NAMCO ID you used when creating your CLUB TAMASHII MEMBERS account.
"PREMIUM BANDAI "
Click here to register as a new member (free of charge)
- Please note the following when creating an account:HerePlease check the following.
Click here to link PREMIUM BANDAI and CLUB TAMASHII MEMBERS accounts.
③ Those who do not have a CLUB TAMASHII MEMBERS account
Please register as a new member using the Bandai Namco ID you used when creating PREMIUM BANDAI account.
"CLUB TAMASHII MEMBERS "
Click here to register as a new member (free of charge)
- *Please see the "CLUB TAMASHII MEMBERS" website for important information on creating an account.FAQ＞Please check.
Click here to link PREMIUM BANDAI and CLUB TAMASHII MEMBERS accounts.
④For those who have both PREMIUM BANDAI and CLUB TAMASHII MEMBERS accounts (How to link accounts)
Please go to your CLUB TAMASHII MEMBERS My Page to link your accounts or check the status of your account linking.
"CLUB TAMASHII MEMBERS "
My Page is here (login required)
-
<If not connected>
-
<If already linked>
!CAUTION
If you unlink or relink your account with PREMIUM BANDAI, you may not be able to participate in sales due to system issues or be unable to use various services properly.
Please note that in such cases, we will not be able to respond retroactively.
- * CLUB TAMASHII MEMBERS stage rank information will be reflected on PREMIUM BANDAI around the 16th of each month.
If you link or unlink CLUB TAMASHII MEMBERS account with PREMIUM BANDAI after the 16th, your account link information will be lost and you will not be able to participate in sales until around the 16th of the following month. - *The information reflection date may change without notice.
Notes on sales
Please be sure to read the precautions before purchasing or applying.
!CAUTION
If we determine that fraudulent activity or possible fraudulent activity has occurred during the purchase,
◆ In the case of order sales for members
- ・This is a sales method where you can purchase products by accessing the product page via a secret sale page that is only accessible to eligible customers. If an ineligible customer accesses the page, an error message will be displayed.
- ・For details on the target stages for each sale, please see "Tamashii web shop"or"TAMASHII NATIONS STORE ONLINEPlease check the special pages for each sale.
- ・You can only access the product page via the secret sale page. If you access the product from a direct link such as bookmarking the product or bookmarking the product page, an error will occur because you are not accessing the product page via the secret sale page.
- ・Please refrain from accessing the site from multiple browsers or devices as this may result in errors.
- ・Depending on the sale, there may be restrictions on bundling, payment methods, etc.
- ・Before purchasing, please be sure to check the notes on each page.
Check common errors and their causes
◆ Lottery sales for members
- ・People other than eligible customers can access the product page, but only eligible customers can apply for the lottery.
- ・For details on the target stages for each sale, please see "Tamashii web shop"or"TAMASHII NATIONS STORE ONLINEPlease check the special pages for each sale.
- ・If you have already purchased the same product in another sale, you may not be able to apply or may not be eligible for the lottery. Please check the application and lottery conditions on each sales page.
- ・Depending on the sale, there may be restrictions on bundling, payment methods, etc.
- ・Before purchasing, please be sure to check the notes on each sales page.
Common errors and their causes
Here is a list of common errors.
This secret sale is linked to CLUB TAMASHII MEMBERS and is only available to members of a certain rank.
For made-to-order sales, this message will appear when a customer who is not the target of the sale accesses the product.
→Please check your own stage and PREMIUM BANDAI collaboration status.
▶ "CLUB TAMASHII MEMBERS" My PageHere(Login required)
We are very sorry, but you do not meet the application requirements.
Please check the application conditions on the campaign top page.
This message will appear when a customer who is not eligible for the lottery sale attempts to apply.
→Please check your own stage and PREMIUM BANDAI collaboration status.
▶ "CLUB TAMASHII MEMBERS" My PageHere(Login required)
If the above message appears even though your stage rank is eligible for sales
If you access the site on the day your rank is increased (the 15th of each month)
CLUB TAMASHII MEMBERS stage rank information will be reflected on PREMIUM BANDAI around the 16th of each month. Please access again after the information has been updated.
If you unlink or relink your account with PREMIUM BANDAI
If you unlink or relink your account with PREMIUM BANDAI, you may not be able to participate in sales due to system issues or be unable to use various services properly.
The secret sale you have accessed is not currently being held.
We apologize for the inconvenience, but please check the applicable period.
For made-to-order sales, this message will appear if the sales period is not in effect.
→Please check the sales period and try accessing again during that period.
Secret Sale-related operations cannot be accessed and performed simultaneously from multiple browsers.
In addition, if you use the "Back" button on your browser, the information may not be displayed correctly.
In this case, please try again by accessing the secret sale URL.
For made-to-order sales, this message will appear if you access the site using multiple browsers or multiple tabs on the same browser.
(Common examples)
- - You are accessing the sales page while your My Page is open in another tab.
- ・You are accessing PREMIUM BANDAI from Google Chrome while using Safari.
→Please close all pages other than the sales page and access again.
The serial number you entered cannot be used at this time. It may be in use by another browser or device. If you are using it on another browser or device, please log out of that browser and try again.
For made-to-order sales, this message will appear if you access the sales page from multiple browsers or different devices.
(Common examples)
- ・You are accessing PREMIUM BANDAI from Google Chrome while using Safari.
- ・You are accessing PREMIUM BANDAI from a smartphone while already accessing it from a PC.
→Please log out of PREMIUM BANDAI on all browsers and devices and then access again.
inquiry
Responses to inquiries may take some time, and we may not be able to respond on the same day.
◆Inquiries regarding shopping at PREMIUM BANDAI
◆ Inquiries regarding CLUB TAMASHII MEMBERS
Tamashii Nations Reception Desk
Email: club@tamashiinations.com
Phone: 098-993-6093 (reception hours: 10:00-17:00)
- *If you have difficulty getting through on the phone, please contact us by email.
- *Depending on the content of your email inquiry, it may take several days for us to reply.
