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| Distributor | BANDAI SPIRITS Co., Ltd. |
|---|---|
| Site name | PREMIUM BANDAI |
| Head Office Location | Sumitomo Real Estate Tokyo Mita Garden Tower, 5-19 Mita 3-chome, Minato-ku, Tokyo |
| telephone number | 0570-041-203 (Navi Dial) |
| email address | info@p-bandai.jp |
| Home page | https://p-bandai.jp |
| Site Director | Yasuharu Yamanaka, EC Strategy Department |
| Regarding mail order and delivery Contact Information |
Premium Bandai Customer Service 0570-041-203 Contact form:https://p-bandai.jp/inquiry_input/4/ *For inquiries, please contact us by email or phone. * Reception hours: 10:00-17:00 (excluding Saturdays, Sundays, national holidays, and summer and winter holidays) *At our telephone helpline, in order to accurately understand the content of your inquiry and to improve the skills of our telephone staff, There may be recording. *Inquiries regarding orders and registration details can only be made by the person in question. Please note that we will respond to you. *We will respond to your email on the same day or the next business day. |
| About the product Contact Information |
◆BANDAI SPIRITS products (blue logo mark) BANDAI SPIRITS Customer Service Center For inquiries, please click here (external link) ◆Bandai products (red logo mark) Bandai Customer Service Center For inquiries, please click here (external link) ◆Products other than those listed above PREMIUM BANDAI also sells products other than Bandai and BANDAI SPIRITS products. Contact details are printed on the product packaging. Contact information is listed on each product page. |
| Payment Method | ◆ The following payment methods are available. Regarding [Credit card payment] This payment method allows you to pay for the product price and shipping fee by credit card. For orders over 10,000 yen (tax included), you can also choose to pay in installments. After you receive the product, we will charge your card company. Depending on your card company, it may take some time to process your payment. <Card companies that can be used> VISA, MasterCard, JCB, AMEX, Diners About [WEB Convenience Store (Prepayment)] WEB Convenience Store (Prepayment) is a payment method where you pay at a convenience store you specify in advance. In addition to the product price and shipping fee, you will be charged a payment fee of 330 yen (tax included). Please make payment within 4 days of placing your order using the "payment number" that will be issued after placing your order. About [Postpaid] The payment method of deferred payment (a payment service that allows you to pay at a convenience store or bank after the product arrives) has been discontinued. Deferred payment cannot be used for orders that have already been applied for with deferred payment, except for transactions where a sales contract has been concluded. About cash on delivery Cash on delivery is a payment method in which you pay the shipping fee to the delivery company (delivery driver) when you receive the product. In addition to the product price and shipping fee, we will charge a handling fee of 330 yen (tax included) per order. In addition to cash, you can also pay by credit card (E-Collect/Sagawa Express service, Takkyubin Collect/Yamato Transport service), but this may not be possible depending on the signal strength at the payment location. If you wish to pay by credit card, please check with the delivery company in advance. Please note that cash on delivery is not available in some remote islands and regions. In such cases, we will contact you again. *Cash on delivery payments have ended as of November 1, 2021. About Pay-easy This is a service that allows you to pay bills from your computer, smartphone, mobile phone (using internet banking), or ATM. In addition, the maximum amount that can be paid in one transaction is 990,000 yen. In addition to the product price and shipping fee, you will be charged a Pay-easy fee of 330 yen (tax included). Please make payment within 4 days of placing your order using the "payment number" that will be issued after placing your order. *Payment by Pay-easy has ended for products released after 12:00 AM on Tuesday, September 27, 2022. About Amazon Pay This is a payment method that allows you to easily shop using the shipping address and credit card information registered with Amazon. (No fees) *Some restrictions apply. For details on payment methods,List of payment methods available at Premium BandaiPlease check the following. About Rakuten Pay This payment method uses the Rakuten Pay (formerly Rakuten ID Payment) service, allowing you to make payments without having to enter your credit card number every time. To use this service, you will need to obtain a Rakuten ID. If you use "limited time points", you cannot change to another payment method or change the payment amount (such as using a coupon) after completing your order. If you combine your order with other orders or cancel your order, your limited-time points may become invalid. For more information, please check Rakuten Pay. Learn more About PayPay (online payment) This is a payment method that allows you to make payments using the balance charged to your smartphone by using the PayPay service. To use this service, you will need to install the PayPay app. When you make a purchase, you will receive both Premium Points and PayPay Bonus points. Please check PayPay for more details. Learn more About [Preban Pay] This is a payment method provided by BANDAI SPIRITS Co., Ltd. By using Premium Pay, you can make payments using the balance you have pre-charged. To use this service, you will need to agree to the Premium Pay terms of use and charge your balance in advance. For more information, please check Premium Pay. Learn more About Paidy Provided by Paidy Co., Ltd., this is a payment service that can be used with just an email address and mobile phone number; no credit card or registration is required. There is no need to register a paid card. ・You can start shopping now with just your email address and mobile phone number. -No matter how many times you shop in a month, you can pay in one lump sum the following month. ・Please pay for the usage for one month by the 27th of the following month via convenience store payment, bank transfer, or direct debit. *Pay later in three installments is available by upgrading to PaydyPlus (free). Learn more |
| Charges other than the product price | Required fees other than the product price 【postage】 |
| Delivery method | Delivery will be by Sagawa Express or Yamato Transport (delivery company cannot be specified). *We will contact you by email when the product is shipped. *If you are not at home, a "Notice of Absence" will be posted, so please contact the shipping company directly to arrange a convenient redelivery date. Redelivery is possible within approximately one week. *Please note that additional shipping charges will be incurred if the storage period at the shipping company is exceeded. In the case of redelivery, the additional shipping fee will be 990 yen (tax included) per delivery. *If you will be absent for a long period of time or have other reasons that prevent you from receiving the package, please contact us in advance by email. *Products will only be delivered within Japan. |
| Shipping time | In-stock items will be shipped within 5 days of the order date and you will be notified by email when the item has been shipped. *Please note that there may be a delay between the arrival of the product and the shipping completion email. For pre-order items, we will contact you by email once the shipping date has been confirmed, and will also announce it on this website. *Delivery date and time can be specified, but this varies depending on the product.Learn more *If there is any delay in shipping the product, we will contact you by email. |
| Regarding defective products | If the delivered product is defective, the wrong product, or the quantity is insufficient, please contact our designated office within 7 days of receiving the product. We will promptly exchange the product. (Shipping and handling fees will be borne by our store.) *If you have any inquiries regarding defective products, please contact the respective "Product Inquiries" desks specified above. *If you have any questions regarding incorrect products or insufficient quantities, please contact the Premium Bandai Customer Service Center specified above. *The product will be shipped in a cardboard shipping box. Please note that even if the shipping cardboard box is scratched or crushed, we cannot exchange the product or its packaging as long as the product itself is not damaged. |
| Cancellation of product |
Regarding cancellation of products, the procedure differs depending on the payment method used when purchasing the product. "List of payment methods available at Premium BandaiPlease check ". We cannot accept exchanges, returns or refunds for reasons of customer convenience, except in cases where the product is defective or damaged during delivery. * When the product is defective If the product you purchased is defective, please contact us at the contact point listed on each product package or on each product page. * In case of damage due to delivery accident, wrong product, or insufficient quantity Please contact Premium Bandai Customer Service within 7 days of receiving the product. We will check the condition of the item when it arrives and will promptly process the replacement/replacement (shipping and handling fees will be borne by Premium Bandai). Please contact us with the item in the same condition as it was delivered, including the shipping cardboard box, shipping label, and packaging materials. Even if the shipping cardboard box or packaging is scratched or crushed, if the product itself is not damaged, the product or product packaging cannot be exchanged. |
| Other notes | ◆When your order is accepted, an "order confirmation email" will be sent automatically, so please be sure to check your inbox. If you do not receive an "order confirmation email" within a few hours, please be sure to contact us. ◆We may contact you by phone or postcard to confirm your email address, delivery address, etc. Please enter a phone number where you can be contacted during the day. Regarding domain designation, please allow emails from "p-bandai.jp". If you have restrictions on receiving emails, you will not receive emails from us. ◆If you are a minor and would like to order a product, please place the order with the consent of your guardian. If your order is confirmed, we will assume that you have obtained your guardian's consent. ◆If the payment amount of your order exceeds 100,000 yen, we may contact you in advance to confirm. ◆If we suspect that you are purchasing in bulk for the purpose of resale, we may refuse your order. ◆Product specifications and shipping dates are subject to change without notice. Please note. |
| Products | Character toys and apparel, household goods, confectionery and food, etc. |
