● "Character Deco Print Cake" will be delivered frozen. Before eating,Thaw in the refrigeratorYou will need to do this.
We recommend that you specify a delivery date that allows plenty of time before you consume the product. (There are some products for which it is not possible to specify a delivery date.)
Before starting to thaw, it can be stored in the freezer (below -18°C).
Please check the thawing time on each product page.
When your order has been shipped, PREMIUM BANDAI will send you a notification email. Please check the delivery status using the "Inquiry slip number" provided in the email.
Kuroneko Yamato parcel inquiry number:Toll free number: 0120-01-9625
You can also check it on the website.→ ◎ Yamato Transport's parcel inquiry systemfart
When you receive the product, before storing or thawing it,Be sure to check the contentsplease.
We take great care in packaging, but if your item is damaged upon arrival,Before defrostingPlease contact the PREMIUM BANDAI Customer Service Center listed below.
We may not be able to respond to inquiries after the cake has been thawed.
*If the PREMIUM BANDAI Customer Service Center is closed, we apologize for the inconvenience, but please contact us on the next business day.
*Depending on the season, we may not be able to provide alternative products.
●Please note that delivery is not available to the following areas.
Tokyo Izu Islands (Aogashima Village, Kozushima Town, Toshima Village, Niijima Village, Shikinejima, Mikurajima Village, Miyake Village), Ogasawara Islands (Ogasawara Village)
●Please note that due to the nature of frozen delivery, no invoice will be enclosed regardless of whether or not the item is designated as a gift.
●Since the item is delivered frozen, we cannot resend it from our store. Please be sure to collect it before it is returned.
■ Inquiries regarding "CharaDeco SHOP" products
Bandai Customer Service Center (Food and Candy Toys)
Navi Dial: 0570-014-315
Reception hours: 10:00-17:00 (excluding public holidays, summer and winter holidays)
■ Inquiries regarding mail order and delivery status (damage to cakes upon arrival, etc.)
PREMIUM BANDAI Customer Service info@p-bandai.jp 0570-041-203
Reception hours: Monday to Friday 10:00 to 16:00 (excluding public holidays) *We do not accept orders over the phone.
